Thank you for shopping with HealtyCo.com. Your satisfaction is important to us. This Refund & Return Policy outlines how returns, refunds, and exchanges are handled for all purchases made through our store.
1. General Policy
All products are manufactured in FDA-approved facilities and shipped from the United States
Due to the nature of dietary supplements, we only accept returns of unopened and unused items
Returns must be requested within 30 days of delivery
2. Eligibility for Returns
Eligible Cases
Unopened & unused items
✔ Eligible for full refund or store credit
Damaged or defective products
✔ Eligible for replacement or full refund
Incorrect item received
✔ Eligible for replacement at no cost
Not Eligible
Opened or used products (for hygiene and safety reasons)
Items marked as final sale or promotional products
Gift cards or digital products
Requests made after 30 days of delivery
3. Return Process
To initiate a return:
Email sales@healtyco.com with your order number and reason
Our team will respond within 24–48 hours with return instructions
Repack the item securely in original packaging
Ship using a trackable courier (USPS, UPS, or FedEx recommended)
📌 Note:
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
4. Refund Processing
Once your return is received and inspected, you will be notified via email
Approved refunds are processed within 5–10 business days
Refunds are issued to the original payment method
⏳ Processing time may vary depending on your bank or payment provider (Visa, PayPal, Stripe).
5. Exchanges
We only offer exchanges if the item is:
Defective
Damaged
Incorrect
To request an exchange, contact us within 7 days of delivery at:
📧 sales@healtyco.com
6. Late or Missing Refunds
If your refund hasn’t arrived:
Recheck your bank or PayPal account
Contact your credit card provider (processing delays may occur)
If the issue persists, email:
📧 sales@healtyco.com
7. Order Cancellations
Orders can be canceled within 1 hour of placement
Once shipped, cancellation is not possible
You may still request a return after delivery
8. Damaged or Missing Items
If your order arrives damaged or incomplete:
Contact us within 7 days of delivery
Include your order number and photos
We will arrange a replacement or refund where applicable.
9. Contact Information
Any Collective FZE-LLC
Sharjah Business Centre
United Arab Emirates
📧 Email: sales@healtyco.com